You can transfer pay as you go credit, Travelcards and/or Bus & Tram Passes to a new Oyster card if yours stops working.
Transfer your credit or ticket to a new card online
- Get a new Oyster card
- Make at least one journey with it
- Wait 24 hours
- Sign in to your account, or sign up for an account
- Go to 'Report card lost, stolen or failed'
- Select 'Transfer my products to another Oyster card' and follow the instructions
Or sign up for an account.
Transfer your credit or ticket to a new card by phone
Get a new Oyster card and make at least one journey with it, then call:
0343 222 1234 (Charges apply)
We'll arrange to transfer your credit or ticket to your new card.
After you get your new card
Your new Oyster card will have the same Travelcard, Bus & Tram Pass and/or pay as you go credit that was on it before.
If you have an Annual Travelcard, we'll send you a new Gold Record Card.
If you get discounted travel, you'll need to get the discount reset on your replacement card at a station. You'll need to take your discount photocard with you.
We may refund you for any travel you've had to pay for while waiting for your ticket or credit to be transferred.