FOI request detail

CCTV Footage requests

Request ID: FOI-4996-1718
Date published: 01 May 2018

You asked

I would like to ask about number of CCTV footage requests you get per year in general and for each of your the transportation channels you operate.

We answered

TfL Ref: 4996-1819

Thank you for your emails received by us on 23 March and 3 April 2018 asking for information about CCTV footage requests.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold some of the information
In the mentioned period, how much the actual cost of each footage.
Would the third parties information (faces, cars plates) be hidden? and if yes, which software is used?
Road Network Complianceyou require. You asked for:

the number of CCTV footage requests you get from 1/1/2017 until 31/12/2017 from non-public authority channels (individuals, insurance companies).

1200 CCTV footage requests were received in 2017 from non-public authority channels. Once footage is obtained, faces and car plates (other than those involved in the incident) would be hidden using Camtasia Studio software.

Cycle Hire

There were no requests from non-public authority channels.

Emirates Air Line

There were no requests from non-public authority channels.

London River Services

There were two requests in the year from non-public authority channels. Both requests were from our insurers, for the purposes of these requests no information was hidden.

London Buses

We do not hold this information because requests for CCTV footage are dealt with directly by the bus operating companies.

London Underground

We received 136 requests for CCTV images from individuals and insurance companies on behalf of individuals during the requested period.

CCTV footage is redacted to anonymise individuals and car registration plates.

Motion DSP Ikenna Spotlight is used.

Details on the costs of obtaining personal CCTV footage and other information is published here on our website:

In accordance with section 21 of the FOI Act, we are not obliged to supply you with a copy of the requested information as it is already accessible to you elsewhere.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard
FOI Case Officer
Information Governance
Transport For London

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