uptake of mobile wallet and mobile payments across the network
Request ID: FOI-4757-1718
Date published: 05 April 2018
You asked
What percentage of payments are made via mobile wallet ? How has this changed over time?
We answered
TfL Ref: 4757-1718
Thank you for your request received by Transport for London (TfL) on 5 March 2018 asking for information about the uptake of mobile wallet and mobile payments across our network.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require.
Currently 48% of all pay as you go journeys across the network are made using contactless, of which those using a mobile device is 11.87%. This figure was 8.43% in April 2017 and 7.54% in April 2016.
Contactless journeys made using a mobile device has increased about 66% in the last 12 months - with 166, 489 contactless journeys being made using a mobile device in April 2017 compared with 276, 908 contactless journeys made using a mobile device in April 2018.
If this is not the information you are looking for, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas
FOI Case Management Team
General Counsel
Transport for London
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