Number of noise complaints about PA volume at Harrow on the Hill station
Request ID: FOI-4739-2324 Date published: 19 April 2024
You asked
Follow-on from FOI-2402-2324: Thank you, that does provide clarity. I will respond to TfL's customer service line about what follow-up actions they have taken - apologies for sending these to you in error.
I accept, but don't agree with, TfL's reason for internally recording my complaints as enquiries on the grounds that they were short. A complaint can be short and I wrote these as complaints. I think that they should have been included.
Due to TfL's internal classification of complaints/enquiries, what I want to know is (change compared to the initial FOIA wording in bold): "In each month since September 2018, how many complaints or enquiries have been made by members of the public about the volume of the public announcements made at Harrow on the Hill station. This excludes pre-recorded announcements and any noise coming from the trains, only those made by an individual speaking into a microphone."
If I need to file this as a new request, or if it goes above the time/cost threshold for FOIA cases, please let me know.
For avoidance of doubt, I am only asking for this information as it is what I wanted to know in my initial FOIA of 10 October, and your response of 18 March shows that the information you provided on 6 November 2023 did not provide me with the information I am seeking.
Thank you.
We answered
TfL Ref: FOI-4739-2324
Thank you for your further request received by Transport for London (TfL) on21 March 2024 asking for information about noise complaints at Harrow on the Hill station. Your request has been considered in accordance with the requirements of the Environmental Information Regulations and our information access policy. I can confirm we do hold the information you require. Please see the data reported for cases logged as complaints or enquiries in the table below. Our search did not generate results prior to April 2021. There may be cases of complaints about the volume of public announcements (PA) at Harrow on the Hill station that are not categorised the same way in the system. However, to manually review each individual case of customer contact would be manifestly unreasonable.
Year and Month
Case count
2021 Apr
3
2021 Aug
2
2021 Jul
5
2021 Jun
1
2021 May
1
2021 Sep
3
2021 Oct
1
2022 Jul
1
2022 Aug
1
2022 Sep
2
2023 Jan
5
2023 Feb
1
2023 Jun
1
2023 Aug
2
2023 Nov
1
2023 Oct
5
2024 Jan
1
2024 Feb
2
2024 Mar
2
2024 Apr
1
Total
41
Please see the attached information sheet for details of your right to appeal.
Yours sincerely,
Mary Abidakun FOI Case Officer FOI Case Management Team General Counsel Transport for London
