FOI request detail

Grievances and Agency Workers

Request ID: FOI-4663-2324
Date published: 08 April 2024

You asked

Please confirm the following: 1. How many agency workers worked for TfL in 2023? 2. How many employee grievances TfL investigated in 2023? 3. How many employment tribunal claim TfL has received from agency workers in 2021, 2022, and 2023?

We answered

Our ref: FOI-4663-2324/GH
 
Thank you for your request received by Transport for London (TfL) on 17 March 2024 asking for information about grievances and agency workers.
 
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.
 
  1. How many agency workers worked for TfL in 2023?
 
In 2023 there were a total of 2816 individual Non-Permanent Labour workers engaged with TfL at some point throughout the year.
 
2. How many employee grievances TfL investigated in 2023?
 
In 2023 there were a total of 189 grievances raised by all colleagues (TfL staff including agency staff; 27000+ people). We take any grievances raised by our staff seriously and will investigate any incidents raised.
 
3. How many employment tribunal claim TfL has received from agency workers in 2021, 2022, and 2023?
 
For the years requested there were a total of five Employment Tribunal Claims received from agency workers:
2021 – Two
2022 – Two
2023 – One
 
Please let me know if this is not the information you are looking for. If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
 
Yours sincerely
 
Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
 

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