Our Ref:          FOI-4648-1718

Thank you for your request received on 9 February 2018 asking for information about delayed services.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require. You asked:

How many delayed services there have been in the past twelve months due to dropped phones or other human detritus?

Please find the requested data below for February 2017 to January 2018:
   
Line Dropped phone Incident Count Total incident Count 
District 12 3,253 
Network 394 36,837 

If this is not the information you are looking for please feel free to contact me. As per my acknowledgement, the remainder of your query will be responded to by our Customer Services team.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]