FOI request detail

Policy around timescales in responding to PCN representations

Request ID: FOI-4639-2324
Date published: 08 April 2024

You asked

Please send me the policy that deals with the timescales in responding to PCN representations.

We answered

Our ref: FOI-4639-2324/GH

Thank you for your request received by Transport for London (TfL) on 13 March 2024 asking for information about PCN representations.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.

We are required to respond to within 56 days to representations relating to parking penalty charges, where legislation prescribes that we must, before the end of 56 days beginning with the date on which we receive representations:
  • Consider representations received in time;
  • Decide whether to accept or reject them;
  • Serve on the person who made the representations:
  • A Notice of Acceptance, if we accept them; or
  • A Notice of Rejection and a Notice of Appeal form, if we do not accept them

If we fail to respond within 56 days, we will be deemed to have accepted the grounds in question and will cancel the Notice to Owner (where the Penalty Charge Notice was served at the scene) or the Penalty Charge Notice (where this was served by post) and refund any sums paid.

In regard to representations against Congestion Charging, ULEZ, LEZ and Moving Traffic contravention penalties, we are not required by legislation to respond to a representation within a specific timeframe.  However, where a representation is received in time, we do endeavour to issue a Notice of Rejection/Acceptance within a reasonable timeframe.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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