I ask for a breakdown of all the arrival time (or not) of the 7:58 at Harold Wood and the reason for any delay or cancellation. As before I request this using my rights under FOI legislation if needed. I also asked in my previous email for clarification as to why the large station clocks have been removed from the platforms on the Crossrail route and why trains are now advertised as “due in...” rather than the specific train time. Again I ask for copies of internal documents showing this reasoning under FOI legislation. Thanks for your email. Please use the timeframe of the last calendar month from my request (i.e. 5 January 2018 - 5 February 2018).

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TfL Ref: 4441-1718

Thank you for your email received by us on 5 February 2018 asking for information about a breakdown of all the arrival time (or not) of the 7:58 at Harold Wood and the reason for any delay or cancellation as well as for copies of internal documents showing the reasoning for why the large station clocks have been removed from the platforms on the Crossrail route and why trains are now advertised as “due in...” rather than the specific train time.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require.

We do not hold reasons for all delays, however what we do hold for the 2W33 (07:49 Shenfield – Gidea Park) is provided below:

Day	Journey Date	Punctuality at destination	Additional Detail
Fri	05/01/2018	0
Mon	08/01/2018	Cancelled	units not prepared for service in Shenfield Carriage Sidings
Tue	09/01/2018	8	Brake fault at Stratford on 315854 working 2W31 (07:42 Shenfield – Liverpool Street), which led to congestion between Stratford & Ilford
Wed	10/01/2018	2
Thu	11/01/2018	3
Fri	12/01/2018	-1
Mon	15/01/2018	6
Tue	16/01/2018	0
Wed	17/01/2018	-1
Thu	18/01/2018	Cancelled	Plastic on the Overhead Line Equipment at Pudding Mill Lane (Stratford) and Ilford
Fri	19/01/2018	-4
Mon	22/01/2018	-3
Tue	23/01/2018	4
Wed	24/01/2018	1
Thu	25/01/2018	1
Fri	26/01/2018	0
Mon	29/01/2018	11	2W33 was caught in congestion and subsequently suffered overcrowding en-route due to a cancellation of the 07:37 (Shenfield – Liverpool Street)
Tue	30/01/2018	-1
Wed	31/01/2018	15	Fault on 2W29 (07:37 Shenfield – Liverpool Street), which led to the cancellation of this service. 2W33 was caught in congestion and subsequently suffered overcrowding en-route
Thu	01/02/2018	-3
Fri	02/02/2018	-4
Mon	05/02/2018	6

In terms of the above, a negative number denoted the train arrived at its destination early, 0 represents ‘on time’ and a positive number indicates lateness.  For example, the train arrived at Liverpool Street on time on the 5^th January 2018.

The clocks were removed as they had reached the end of their functional life and were no longer maintainable. The new Passenger Information System  provides the time to passengers. No official documents exist relating to this decision as it was undertaken as part of the overall installation of the new Passenger Information System.

If this is not the information you are looking for, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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