Request ID: FOI-4334-2324 Date published: 04 March 2024
You asked
I would like some numerical data as evidence for me reapplying for my CSM job.
I need something in regards to Overtime Report on Marylebone Area. I would like to see how overtime was in Jan 2021 compared to July 2023. I am hoping to prove that OT was higher in regards to double bookings for instance (two people being booked on for same shift).
We answered
TfL Ref: FOI-4334-2324
Thank you for your request received by us on 12 February 2023, asking for information about over-time reports for Customer Service Managers (CSMs) at Marylebone area. Your request has been considered in accordance with the requirements of the Freedom of Information Act our information access policy. I can confirm that we hold the information you require. You asked:
I need something in regards to Overtime Report on Marylebone Area. I would like to see how overtime was in Jan 2021 compared to July 2023. I am hoping to prove that OT was higher in regards to double bookings for instance (two people being booked on for same shift).
Please see the below table showing overtime hours (OT) comparisons for January 2021 and July 2023, for CSMs at Marylebone area.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Eva Hextall FOI Case Management Team General Counsel Transport for London
