I would like statistics for 2017 on: a) The number of 'incomplete journeys' by oyster and contactless customers and the total amount charged for these journeys. b) The number of 'incomplete journeys' by oyster and contactless customers that were corrected and the corrected charge for these 'incomplete journeys'. c) The number of 'incomplete journeys' where users believed that they had tapped in and our correctly.

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Dear

TfL Ref: FOI-4332-1718

Thank you for your email received by us on 30 January 2018 asking for information about incomplete journeys in 2017.

Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. I can confirm we hold the information you require.

Under our Transparency Strategy, we make this information available through the publications and reports section of our website.

a) The number of 'incomplete journeys' by oyster and contactless customers and the total amount charged for these journeys

Oyster:  https://tfl.gov.uk/corporate/publications-and-reports/oyster-card#on-this-page-5;
open the Excel workbook ‘Incomplete pay as you go journeys by station’

Contactless:  https://tfl.gov.uk/corporate/publications-and-reports/contactless-payment
open the Excel workbook ‘Contactless incomplete pay as you go journeys by station’

b) The number of 'incomplete journeys' by oyster and contactless customers that were corrected and the corrected charge for these 'incomplete journeys'.

Oyster: https://tfl.gov.uk/corporate/publications-and-reports/oyster-card#on-this-page-0
open the Excel workbook ‘Analysis of Oyster pay as you go journeys’
- Number of incomplete Oyster journeys corrected: column U – Number of journeys refunded > Autofill
- Value of incomplete Oyster journeys corrected: column O – Refunds Paid > Autofill

Contactless: https://tfl.gov.uk/corporate/publications-and-reports/contactless-payment
open the Excel workbook ‘Analysis of contactless pay as you go journeys’
- Number of incomplete contactless journeys corrected: column Q – Corrected journeys > Autofill
- Value of incomplete contactless journeys corrected: when fares are calculated, incomplete journeys which have been Autofilled have the correct fare applied; there is therefore no value to be refunded.

c) The number of 'incomplete journeys' where users believed that they had tapped in and out correctly.

We do not record this information.

In accordance with section 21 of the FOI Act, we are not obliged to supply you with a copy of the requested information as it is already accessible to you elsewhere.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Paulina Tuffour
FOI Case Officer

FOI Case Management Team
General Counsel
Transport for London

 

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