Number of bus journeys cancelled entirely or halted mid way through their journeys
Request ID: FOI-3956-2324 Date published: 29 February 2024
You asked
How many bus journeys were either cancelled entirely before they started or were stopped mid way through their journey and so did not reach their destination in 2018, 2019, 2022 and 2023.
Please provide this information as a spreadsheet, with the year in row a, the number of cancelled journey's for each year in row b, the number of journeys stopped part way through in row c, and the total for each year in row d.
We answered
Our Ref: FOI-3956-2324
Thank you for your request received on 6 February 2024 asking for information about bus cancellations and curtailments.
Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. I can confirm that we hold some of the information you require.
The causes of curtailments can vary, with factors such as road traffic accidents, roadworks, and traffic congestion meaning curtailment is required to help regulate a service to provide a better and more reliable service for our customers. If the bus destination is changed after a passenger has boarded and paid, a transfer voucher is available from the bus driver. This allows passengers, who would need to change buses, to complete their planned journey without having to pay an additional fare. The Hopper Fare also allows for unlimited journeys for £1.75 for a duration of one hour of touching in.
Please see the table below for the trip counts by year 2022 and 2023. As our database only holds detailed data for two years, it is not possible to provide any data prior to 2022.
Year
Trips lost in full*
Trips lost at the end**
Trips operated in part (excl. lost at the end)***
Trips operated in full
Scheduled trips
2022
661,606
1,175,790
1,230,060
33,007,416
36,074,872
2023
428,283
1,527,544
1,586,234
31,847,254
35,389,315
*’Trips lost in full’ includes any trips lost due to industrial action **‘Trips lost at the end’ are trips operated for some stops, then got curtailed and did not reach their scheduled destination. ***‘Trips operated in part (excl. lost at the end)’ are trips that reached their scheduled destinations, however have gaps either at the beginning or in the middle.
To ensure high performance standards, we work closely with the bus operating companies who run services on our behalf, to minimise impact to passengers. We regularly publish performance data on our website:
