FOI request detail


Request ID: FOI-3630-1920
Date published: 18 March 2020

You asked

I am seeking information about the number of fines that were wrongly issued for non-payment of the Ultra-Low Emission Zone (ULEZ). Specifically, can you tell me: - How many Penalty Charge Notices (PCNs) for non-payment of the ULEZ have been successfully appealed by vehicle owners on the grounds that their vehicle was ULEZ compliant? - Please provide this data broken down by month from May, 2019, when fines were first issued for non-compliance, to the latest available date.

We answered

TfL Ref: FOI-3630-1920

Thank you for your email received by Transport for London (TfL) on 25 February 2020.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.

Unfortunately, to provide the information you have requested would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees Regulations 2004). Under section 12 of the FOI Act, we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described.

While we do record the reasons representations are submitted, we are currently experiencing a technical issue which is preventing us extracting this data from our systems. We are working to resolve this but do not currently have a date when this information will be available.

In order to locate and retrieve representations that were made on the grounds that the vehicle was ULEZ compliant, we would need to manually review each individual representation and extract and collate any that met the requirements of your request. Please see the below table for the number of representations we have received since 8 April 2019 which outlines the thousands of individual files we would need to review. Such a process would take considerably more than 18 hours and so exceed the cost limit outlined above.

Rep Decision

(Multiple Items)

Row Labels

Sum of PCN Ticket No




















To help bring the cost of responding to your request within the £450 limit, you may wish to consider narrowing its scope so that we can more easily locate, retrieve and extract the information you are seeking. For example, you may wish to limit your request to a much narrower period of time.

Please note that we will not be taking further action until we receive your revised request.

In the meantime, if you have any queries or would like to discuss your request, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Eva Hextall

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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