Please provide the daily cleanliness reports for whole of the 90 222 427 607 H98 U4 and A10 bus fleets from 1/2/19 to 24/3/19 Can the information be supplied on one spreadsheet per route

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TfL Ref: 3587-1819

Thank you for your request received by Transport for London (TfL) on 27 March 2019 asking for information about bus cleanliness reports. 

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold some of the information you require.

TfL does not hold details of daily cleansing reports, as bus cleaning is the responsibility of the bus operators.  You would need to contact the bus operators directly to see if they record this information this way.

TfL does, however, survey vehicle cleanliness through the Customer Experience Survey, which is a mystery shopper style survey.  The chart below lists the Internal Cleanliness scores for the routes requested, from 5^th January 2019 – 24^th March 2019.  This is the data range available which most closely coincides with the date range you requested, 1^st February – 24^th March 2019.  The network average is also included for comparison.

Route	CES score for Internal Cleanliness	No of CES surveys
427	65	15
U4	66	9
90	67	9
A10	67	3
607	68	15
H98	68	9
222	72	12
Network	68	4,996

As a guide to interpretation, the table below indicates how the cleanliness of bus floors is scored.  A score of 60, for example, would indicate that bus floors are somewhere between “some evidence of dirt” and “very little evidence of dirt”.  All sections are scored similarly, and 100 is very hard to achieve.

Excellent - no evidence of dirt, dust, staining, marks, fluids or spillages	100
Good - very little evidence of dirt, dust, staining, marks, fluids or spillages	75
Moderate - some evidence of dirt, dust, staining, marks, fluids or spillages	50
Poor - large areas of dirt, dust, staining, marks, fluids or spillages	25
Extremely poor - extensive areas of dirt, dust, staining, marks, fluids or spillages	0

If this is not the information you are looking for, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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