I am told by station staff at Norwood Junction that the 6 display screens over the booking office windows which give the times of trains serving 30 or 40 destinations of Southern trains have been permanently switched off. Can you tell me why this has been done. How are passengers, who say wish to go to intermediate Southern stations, such as Purley Oaks, Dorking or a train to St Pancras Intl, etc supposed to see what platform their trains leave from especially if they are in a hurry. Thank you

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TfL Ref: 3594-1920

Thank you for your request received by Transport for London (TfL) on 20 February 2020 asking for information about the removal of the departure screens from Norwood Junction train station.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold the information you require.  

There was an issue with one of the existing screens which had tripped out the others; these screens have now been fixed.

As a business we are undergoing a project to improve the screens and availability of information which will  continue to show information for Southern Trains.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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