Please provide a copy of the feedback relating to bus at Harrow Weald not deploying the ramp for customers using mobility aids. RE: Bus drivers at Harrow Weal that haven’t deployed the ramp or lowered the bus for customers using mobility aids Please provide the proof that this was escalated to a manager and provide a copy of his e mail as advised,

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TfL Ref: 3582-1819

Thank you for your request received by Transport for London (TfL) on 27 March 2019 asking for a copy of the feedback referred to below.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. 

Please see the attached Hand off document sent to Metroline (Harrow Weald).

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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