Request ID: FOI-3471-2223 Date published: 19 April 2023
You asked
Dear TFL,
Please provide me with any documentation or internal correspondence regarding issues with revenue inspection devices. Specifically, this enquiry relates to an issue where these devices are unable to read cards presented using google pay, following a software update. When cards are presented, these devices can be unable to read the contactless google pay card presented by the customer.
I am seeking any internal documentation and correspondence from TfL acknowledging this issue. This may include emails from the relevant teams discussing this issue, bug reports raised and appeals/complaints made by customers about this issue.
We answered
Our ref: FOI-3471-2223/GH
Thank you for your request received by Transport for London (TfL) on 21 March 2023 asking for information about faulty revenue inspection devices (RIDs).
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.
To date, there have been no ‘bug reports raised’ via service tickets into the TfL service desk, either from contact centre staff or Revenue Inspection Device operators. Our service contractor has also confirmed that no reports of this issue have been reported via the RID fault reporting process or it’s helpdesk.
Our Press Office did receive an enquiry on this topic, and I attach copies of the correspondence held. Please note that in accordance with TfL’s obligations under Data Protection legislation some personal data has been removed, as required by section 40(2) of the FOI Act. This is because disclosure of this personal data would be a breach of the legislation, specifically the first principle which requires all processing of personal data to be fair and lawful. It would not be fair to disclose this personal information when the individuals have no expectation it would be disclosed and TfL has not satisfied one of the conditions which would make the processing ‘fair’.
If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt FOI Case Officer FOI Case Management Team General Counsel Transport for London
