Request ID: FOI-3401-2223 Date published: 17 April 2023
You asked
Perhaps you can just tell me how many incidents has the TFL, within the limits listed above (dates, jurisdiction etc.) where you paid out compensation to passengers for death and for injury in 2022. And how much was paid out in total for each category (death and injury).
We answered
Our Ref: FOI-3401-2223
Thank you for your request received on 17 March 2023 asking for information about passenger compensation claims.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we do hold the information you require.
The safety of our staff and customers is always our top priority and London Underground is recognised as one of the safest metros around the world. However, we are never complacent, and continuously strive to reduce injuries. Slips, trips and falls are the biggest cause of accidents on escalators, and we have been trialling and implementing a variety of ways to minimise these incidents and highlight risks and encourage safe use of escalators. These include encouraging customers to hold the handrail; walk or stand safely; be aware of the step or landing interface; and, where available, to use lifts when mobility impaired. Further initiatives to minimise slips, trips and falls include blue footprints on the steps, hand prints on the handrails, contrasting colours to highlight the ‘comb’ between the moving steps and the landings, wording on step risers, new electronic displays, under-step lighting, escalator and lift floor signs, projections of staff members giving safety messages near escalators and frequent public address announcements. Additionally, TfL's safety campaigns, which run throughout the year, use posters in lifts, stations, as well as advertisements on the escalators across the network, to remind our customers of the risks of running on stairs and escalators. We continually monitor the effectiveness of our measures and campaigns in reducing accidents and adjust our approach accordingly. We offer comprehensive help and support to people involved in, or affected by, a life-changing incident on the TfL network via The Sarah Hope Line: https://tfl.gov.uk/campaign/incident-support-service.
There were 27 claims for injury from passengers that had compensation payments made against them during 2022. By “compensation” please note that we are referring to any payment made to a Third Party for injury, or legal fees to a Third Party’s appointed legal adviser, or a payment to either the Compensation Recovery Unit or the NHS.
There were no compensation payments made during 2022 linked to fatal injuries.
The total compensation paid against the 27 claims was £472,343.72.
If this is not the information you are looking please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal.
Yours sincerely
Gemma Jacob Senior FOI Case Officer FOI Case Management Team General Counsel Transport for London
