Bus route 603 between Muswell Hill Broadway and Swiss Cottage
Request ID: FOI-3369-2223 Date published: 30 March 2023
What record do you have of the service on the days that I have complained about? Can you please supply me with all the actual timings of the bus arrivals along the route for the past 3 months including any cancellations and any service information that you keep regarding aggregated service times, lateness and cancellations. What KPIs do you expect the operator to meet? How are they doing against those KPIs? What efforts are you and they making to ensure that the bus provides a proper service that my daughter can rely on to get to school without being marked late so often
TfL Ref: FOI-3369-2223
Thank you for your request which we received on 3 March 2023, asking for information about bus route 603.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold some of the information you require.
Please find attached detailed route 603 data over December 2022 – February 2023 period. The data set shows actual departure times from each stop and reasons for non-validated trips.
With regard to performance, we consistently monitor and review the performance of our operators and the performance team reviews the industry standard KPIs. The KPIs cover reliability, safety, driving standards and customer experience. The reliability measures are available publicly on the TfL website here: https://tfl.gov.uk/forms/14144.aspx.
For school bus routes we measure their performance on mileage operated, therefore that’s what we have provided for route 603. We meet regularly with bus operators (often daily) and review their performance against the requirements of operated mileage.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Eva Hextall FOI Case Management Team General Counsel Transport for London