FOI request detail

Complaints/issues raised about Switch Mobility Metrodecker EV (electric bus) used on routes 23 & C3

Request ID: FOI-3331-2223
Date published: 06 April 2023

You asked

Dear Transport for London FOI team To narrow the scope of my failed request FOI-3051-2223. I'd like to obtain the number of comments, complaints and/or issues raised about the design and accessibility of the Metrodecker EV manufactured by Optare/Switch Mobility, which are used for routes 23, & C3, and are operated by RATP Dev Transit London. The date range for my request starts from 1 June 2022 to present day. Thanks

We answered

Our ref: FOI-3331-2223/GH

Thank you for your request received by Transport for London (TfL) on 10 March 2023 asking for the number of complaints/issues raised about Switch Mobility Metrodecker EV (electric bus) used on routes 23 & C3.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.

A search of our Customer Service system has shown that during this period we received 43 complaints/feedback relating to the design or accessibility issues for the buses on routes 23 and C3.

If this is not the information you are looking for, please do not hesitate to contact me.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

Back to top

Want to make a request?

We'll email you the response within 20 working days.

We'll publish the response online without disclosing any personal information.