FOI request detail

Overground Service Reliability

Request ID: FOI-3309-1920
Date published: 29 January 2020

You asked
The delayed 12.51 was cancelled without explanation. As I was standing on the platform the train went through without stopping and had passengers on it. The previous service to Clapham Junction (12.37) was also cancelled. There were many upset passengers on the station whose next service was 13.08 meaning a 30 minute delay with no explanation. Please investigate and provide me with: 1. The reasons for the cancellations 2. Response from London Overground management as you why they did not provide an explanation for the delay 3. A year on year service reliability for the Stratford to Clapham service which seems to be getting worse.

We answered

Our Ref:         FOI-3309-1920

Thank you for your request received on 30 December 2019 asking for information about service reliability between Stratford and Clapham Junction.

Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. 

Information on London Overground’s service performance is available on the Office of Rail and Road (ORR) website using the following links:

https://dataportal.orr.gov.uk/media/1387/london-overground-key-stats-1819.pdf  
https://dataportal.orr.gov.uk/statistics/compendia/toc-key-statistics/ 
https://dataportal.orr.gov.uk/statistics/performance/network-rail-outputs-and-indicators/ 

In accordance with section 21 of the FOI Act, we are not obliged to supply you with a copy of the requested information as it is already accessible to you elsewhere.

If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me. Please note that the rest of your enquiry will be responded to by our Customer Service team in due course.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
Senior FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]

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