Escalators at Cutty Sark DLR station
Request ID: FOI-3251-1920
Date published: 25 November 2020
Dear Docklands Light Railway Limited,
Could you please provide the schedule of works for escalators at Cutty Sark for Maritime Greenwich DLR station?
- dates and details of escalators being out of service because of works
- reason and nature of the works and contractor/company hired to do the works
For avoidance of doubt, there are 4 escalators at the station. 1 and 2 go from the street level to -1 (concourse or ticket office) and then 3 and 4 go from -1 to the platform level.
Escalators are constantly put out of service for repairs and then, after a short while during which they seem to work in a clearly noisy and faulty way, they are put out of service again.
you for your request received by Transport for London (TfL) on 24 January 2020
asking for information about the escalators at Cutty Sark DLR station.
request has been considered in accordance with the requirements of the Freedom
of Information Act and our information access policy. I can confirm that
we hold the information you require.
concessionaire - CGL Rail - manages the
length of the DLR railway, between Mudchute
and Lewisham stations, on behalf of TfL.
is a central list of all escalator outages since June 2018, and includes the
outages for the escalators at Cutty Sark station (CUS).
contactor for escalators is OTIS UK. Please note that
an issue of under-reporting of escalator outages affecting Cutty Sark station
has been identified, and is under internal
review; as such,
is possible that our records
may be incomplete.
escalator service levels as set out within the Concession Agreement for CGLR is
Escalators should be serviceable for at least 98% of train service
hours in any available Period (average for total population of escalators) and
zero occurrence of all escalators
serving a platform being out of service simultaneously in addition
to the above condition (there is a grace period of 1 hour for this to be
detailed information can be found in the Franchise Agreement on line (http://content.tfl.gov.uk/dlr-franchise-agreement-redacted-version.pdf)
and the Concession Agreement with
of contract are reviewed periodically and penalties are imposed where
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it for any reason, please do not hesitate to contact me.
see the attached information sheet for details of your right to appeal as well
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the information we have disclosed.
FOI Case Management Team
Transport for London
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