FOI request detail

Escalators at Cutty Sark DLR station

Request ID: FOI-3251-1920
Date published: 25 November 2020

You asked

Dear Docklands Light Railway Limited, Could you please provide the schedule of works for escalators at Cutty Sark for Maritime Greenwich DLR station? Please provide: - dates and details of escalators being out of service because of works - reason and nature of the works and contractor/company hired to do the works For avoidance of doubt, there are 4 escalators at the station. 1 and 2 go from the street level to -1 (concourse or ticket office) and then 3 and 4 go from -1 to the platform level. Escalators are constantly put out of service for repairs and then, after a short while during which they seem to work in a clearly noisy and faulty way, they are put out of service again.

We answered


TfL Ref: 3251-1920

Thank you for your request received by Transport for London (TfL) on 24 January 2020 asking for information about the escalators at Cutty Sark DLR station.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold the information you require.  

DLR’s concessionaire - CGL Rail - manages the length of the DLR railway, between Mudchute and Lewisham stations, on behalf of TfL.  


Attached is a central list of all escalator outages since June 2018, and includes the outages for the escalators at Cutty Sark station (CUS).


CGLR’s contactor for escalators is OTIS UK. Please note that an issue of under-reporting of escalator outages affecting Cutty Sark station has been identified, and is under internal review; as such,

it is possible that our records may be incomplete.


The escalator service levels as set out within the Concession Agreement for CGLR is as follows:


Escalators should be serviceable for at least 98% of train service hours in any available Period (average for total population of escalators) and zero occurrence of all escalators

serving a platform being out of service simultaneously in addition to the above condition (there is a grace period of 1 hour for this to be rectified).


More detailed information can be found in the Franchise Agreement on line ( and the Concession Agreement with

CGLR (  


Breaches of contract are reviewed periodically and penalties are imposed where applicable.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London


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