Request ID: FOI-3202-2324 Date published: 20 December 2023
You asked
Dear TfL,
Under the Freedom of Information Act 2000, I request the following information:
1. The average time interval between 493 buses leaving from Richmond to Tooting St George's Hospital since the start of 2023, between the hours of 7am and 7pm (the actual number of journeys made rather than the number of journeys planned or the number of journeys scheduled).
2. The percentage of 493 bus journeys that completed the full journey from Richmond to Tooting St George's Hospital since the start of 2023 between the hours of 7am and 7pm.
3. The number of drivers of the 493 bus who have been reported to either TfL or the police as a result of their driving on the route since the start of 2023.
This information should be made available to me in electronic form if possible.
We answered
TfL Ref: FOI-3202-2324
Thank you for your request received by Transport for London (TfL) on 5th December 2023 asking for information about the 493 bus route.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.
I can confirm that we hold some of the information you require. Your questions are answered in turn below: Question 1) The average time interval between 493 buses leaving from Richmond to Tooting St George's Hospital since the start of 2023, between the hours of 7am and 7pm (the actual number of journeys made rather than the number of journeys planned or the number of journeys scheduled). And; Question 2) The percentage of 493 bus journeys that completed the full journey from Richmond to Tooting St George's Hospital since the start of 2023 between the hours of 7am and 7pm. Answer: Please find the requested data in the attached spreadsheet (you may need to expand the width of some columns to read the data in full). This shows all operated and lost trips for route 493 between 01 January 2023 and 30 November 2023. Operated trips are shown as observed departure times at each stop. All missing trips segments are marked as “Operated, no time available” or “Lost due to ###”. From this the proportion of fully operated trips can be calculated.. Question 3) The number of drivers of the 493 bus who have been reported to either TfL or the police as a result of their driving on the route since the start of 2023. Answer: Our Customer Services team report that since 1 January 2023 TfL has received 135 communciations about drivers on route 493. Subjects raised in this correspondence include poor driving; refusing to stop or pick up; attitude/behaviour; and driving too close to cyclists. TfL does not hold data about reports to the police. You wouodl need to put that question directly to the police themselves.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely,
David Wells FOI Case Officer FOI Case Management Team General Counsel Transport for London
