Good afternoon. I would like to request any Wayfinding Guideline documents you have for the London Underground (ie. that give guidelines/rules on new Wayfinding when changes are made). Many Thanks.

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TfL Ref: 3187-1920

Thank you for your request received by Transport for London (TfL) on 21 January 2020 asking for information about Wayfinding Guideline documents.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold the information you require. You asked for: any Wayfinding Guideline documents you have for the London Underground (ie. that give guidelines/rules on new Wayfinding when changes are made.

The information you asked for is available in the LU signage manual which is available on our website using the following link: http://content.tfl.gov.uk/lu-signs-manual.pdf. This manual outlines all the design and standards that we adhere to when looking at wayfinding and signage in LU stations – any signage scheme or change will reference this manual to ensure that all parameters are met.

In accordance with section 21 of the FOI Act, we are not obliged to supply you with a copy of the requested information as it is already accessible to you elsewhere.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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