Our Ref:         FOI-3172-1819

Thank you for your request received on 20 February 2019 asking for information about MyTfL.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we hold some of the information you require.

myTfL is an online platform for TfL staff to access offers and discounts from various retailers in a range of sectors. The myTfL platform is currently operated and managed by Reward Gateway UK Ltd. (RG). RG are entitled to enter into agreements to offer discounts and any retailer with a national reach can potentially be featured on the platform. RG enter into such agreements without TfL’s prior consent and they negotiate discounts for all their clients which then appear on all clients platforms. RG do not advise TfL as to the identity of retailers which they are considering for inclusion on the platform. RG send an automatic notification to TfL when it adds new offers and although TfL can withdraw those offers from view on myTfL it does not do so customarily.

If this is not the information you are looking for please feel free to contact me.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
Senior FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]