FOI request detail


Request ID: FOI-3119-2324
Date published: 29 December 2023

You asked

Dear FOI Team Unfortunately the information you provide is too general and not specific enough. I actually need to see the specific staff protocols in relation to e-scooters sent to staff or used for briefing or training purposes. If these do not exist please let me know. Thank you

We answered

TfL Ref: FOI-3119-2324

Thank you for your request received by Transport for London (TfL) on 30 November 2023 asking for information about e-scooters.

Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. I can confirm that we hold the information you require.
Please see the requested information attached.

TfL’s enforcement officers, including Compliance, Policing, Operations and Security (CPOS) Operational Officers and London Underground’s Revenue Control inspectors, and enforcement staff employed by our rail and sponsored services operators enforce the e-scooter ban using the 4E approach: Engage, Explain, Encourage and Enforce. Enforcement Teams use the same reporting processes for other offences set out within the TfL Byelaws. Any reports from enforcement teams are submitted to the CPOS’ Investigations, Appeals and Prosecutions Team who would consider the evidence and decide whether to prosecute. This would be done in line with TfL’s enforcement and prosecution policy. Ahead of the ban on 13 December 2021, all modes were briefed of the ban and front line teams were informed to remind customers of the ban, where they feel safe to do so.

Please note some personal data has been removed, as required by section 40(2) of the FOI Act as disclosure of this personal data would be a breach of Article 5 of the UK General Data Protection Regulation which requires all processing of personal data to be fair and lawful. It would not be fair to disclose this personal information when the individuals have no expectation it would be disclosed and TfL has not satisfied one of the conditions which would make the processing ‘fair’. This exemption to the right of access to information is an absolute exemption and not subject to an assessment of whether the public interest favours use of the exemption.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely,

Mary Abidakun
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London


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