FOI request detail

Santander cycle docking stations maintenence

Request ID: FOI-3108-2223
Date published: 07 March 2023

You asked
This freedom of information request is to enquire about the frequency of servicing of the docking stations for the Santander hire cycles. I would like to know:- (i) What is the service interval for the maintenance of each docking station (ii) What proportion of the docking stations require repair adjustment at each service.

We answered

TfL Ref: FOI-3108-2223

Thank you for your request received by Transport for London (TfL) on 20th February 2023 asking for information about the maintenance of cycle hire docking stations.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. 

I can confirm that we hold the information you require. Your questions are answered in turn below:

Question 1: What is the service interval for the maintenance of each docking station?

Answer: Docking Station Preventative maintenance is carried out on each station at least once a year.

Question 2: What proportion of the docking stations require repair adjustment at each service?

Answer: Of the services which have taken place in the last 12 months, 2% have resulted in repair. 

If this is not the information you are looking for please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely,

David Wells
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
 

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