Clarification: Dear FOI, 1. Could you provide how many "pieces" of Oyster Cards that people refunded from 2010 till the latest recorded date? 2. And since there are different kinds of Oyster Cards, can they all be refunded when they are no longer needed? or it's just for normal Oyster Cards? If they can be refunded, could you list out how many "pieces" of them are refunded in 2010 till the latest recorded date? 3. Since some of them might not be able to be refunded, could you provide how many "pieces" of "normal Oyster Cards", "Discounted, photoed Oyster Cards", "Visitor Oyster Card" and "The London Pass" did people get from 2010 till the latest recorded date? Could you provide the statistics of the refunded Oyster Cards in the recent years? If possible, could you list out how many types of Oyster Cards and how much they are refunded each year?

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TfL Ref: 3083-1920

Thank you for your request received by Transport for London (TfL) on 26 January 2020 asking for information about Oyster card balance refunds.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold some of the information you require.  Your questions and our replies are as follows:

1. Could you provide the number of Oyster Cards that people refunded from 2010 till the latest recorded date?

We only hold the last 8 weeks worth of data on the number of Oyster cards refunded. Since 22 December 2019 we have refunded 461,867 Oyster cards in total.   

2. And since there are different kinds of Oyster Cards, can they all be refunded when they are no longer needed? or it's just for normal Oyster Cards?

If they can be refunded, could you list out how many of them are refunded in 2010 till the latest recorded date?

We publish all the details on refunds and replacements for Oyster cards on our website (https://tfl.gov.uk/fares/refunds-and-replacements?intcmp=54643).

In accordance with section 21 of the FOI Act, we are not obliged to supply you with a copy of the requested information as it is already accessible to you elsewhere.

3. Since some of them might not be able to be refunded, could you provide how many "normal Oyster Cards", "Discounted, photoed Oyster Cards", "Visitor Oyster Card" and "The London Pass" did people get from 2010 till the latest recorded date?

The table below contains the data for customer Oyster cards issued between the period from 28 April 2013 to 20 February 2020. We do not hold date for the period prior to April 2013.

Card Type	Number
Unknown	968
Oyster Card (Retail)	36,156,234
Visitor Oyster Card	3,926,316
Barclaycard OnePulse	3
Oyster Card (Retail) SR4	108,154
Oyster Photocard	3,403,528
Oyster Card (One Day)	1,461,149

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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