FOI request detail

Oyster Cards 16+

Request ID: FOI-3083-1819
Date published: 08 March 2019

You asked

Hi there, Under the Freedom of Information Act 2000, I seek the following information: For each calendar year (2013-2018), how many Oyster Cards 16+ were issued. For each calendar year (2013-2018), how many people have been caught fraudulently using these cards? Please let me know by March 14 (20 working days). Please don't hesitate to contact me if you have any queries or clarification. Thanks

We answered

Our ref: FOI-3083-1819/GH

Thank you for your request received by Transport for London (TfL) on 14 February 2019 asking for information about 16+ Oyster cards.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy.

I can confirm that we do hold the information you require. However, to provide the information you have requested would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.

Under section 12 of the FOI Act, we are not obliged to comply with requests if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. In this instance, we estimate that the time required to answer your request would exceed 18 hours which, at £25 per hour (the rate stipulated by the Regulations), exceeds the ‘appropriate limit’.

We do not have a report that allows us to look at fraudulent activity on a particular type of card. For example, if we ran a report on the amount of ‘transferred pass’ reports, this would include all types of tickets/passes. We would then need to look at each of these to separate out the ones which involved a 16+ Oyster Card. We would need to look at all types of fraud activities recorded & then manually separate any that involved the 16+ passes to answer your request, and this would take an excessive amount of time.

To help bring the cost of responding to your requests within the £450 limit, you may wish to consider refining your requests to concentrate on matters which are important to you.

Although your request can take the form of a question, rather than a request for specific documents, TfL does not have to answer your question if it would require the creation of new information or the provision of a judgement, explanation, advice or opinion that was not already recorded at the time of your request. If you have specific questions relating to these topics we may be more easily able to respond to these than to a request for any information held.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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