Dear Transport for London, I would like to request under the Freedom of Information Act, the following information: 1. Please can you tell me the number and locations of all Oyster Card agents in the RM postcode area? 2. What criteria is required in order to award a retailer with an Oyster Card agency?

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TfL Ref: 3079-1920

Thank you for your request received by Transport for London (TfL) on 14 January 2020 asking for information about Oyster Card Agents.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold the information you require.  You asked:

I would like to request under the Freedom of Information Act, the following information:

1. Please can you tell me the number and locations of all Oyster Card agents in the RM postcode area?

2. What criteria is required in order to award a retailer with an Oyster Card agency?

There are 152 Oyster Ticket Stops in the RM postcode area as at 21 January – see attached for location details.

The current criteria for appointing a new Oyster Ticket Stop agent are as follows:

• location: we have identified a requirement for a minimum number of Oyster Ticket Stops in each of approximately 250 post code areas to provide appropriate coverage. Any application for an agency is assessed against geographical requirements initially. Using the RM postcode area as an example, the minimum number is 141 with 152 currently live.

   

• business to be open 7 days a week

   

• step free access

   

• type of business suitable for an Oyster Ticket Stop agency, including evaluation of shop presentation and secure premises

   

• acceptance of debit/credit card payments

   

• applicant to pass credit checks

   

• applicant to pass training in the Oyster machine processes

Any applicants that don’t meet the criteria would be reviewed to determine whether there was a strategic need for an Oyster Ticket Stop at a particular location.

Note also that Oyster Ticket Stops appointed some time ago would have been required to meet the criteria applicable at the time and therefore current Oyster Ticket Stops may not meet all the above criteria.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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