Please provide annual details for the past 5 years of Santander Cycles: The number of registered users paying the annual membership fee. The number of active registered pay-as-you-go users. The average annual spend of a pay-as-you-go users on the daily fee. The proportion of pay-as-you-go users who spend more on the daily fee than the cost of the membership?

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Our ref: FOI-3060-1819/GH

Thank you for your request received by Transport for London (TfL) on 12 February 2019 asking for information about Santander Cycles.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold some of the information you require.

Please see the table below providing historical membership data.  Please note that we are only able to provide the last four years data, as the information held for 2014 is incomplete and therefore it would not be accurate to share. 

	2015	2016	2017	2018
Number of annual members	31,474	31,207	30,943	29,627
Number of 24 hour members	40,545	54,020	60,432	64,197
Average 24 hour member spend	£ 22.10	£ 22.10	£ 20.40	£ 19.31
% of customers paying more than £90	5.0%	5.3%	5.0%	4.7%

For clarification, for ‘active’ 24 hour members, we have provided the information for all 24 hour members who made a trip in the given year.

If this is not the information you are looking for please do not hesitate to contact me.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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