Please accept this a FOI request for a copy of all communications exchanged that your colleague refers to in the below reply especially the documents referred in his second to last paragraph: "Following your case reference 12713858, your question regarding this issue was sent to Metroline for their response. They initially responded to advise that ‘ramps are only to be used for wheelchair users as specified in the ‘Big Red Book’. However, following further conversations this was addressed and the correct information has been passed onto garage managers."

---

TfL Ref: 3052-1819

Thank you for your email received by us on 11 February 2019 asking for copies of communications between Customer Services and the Metroline operating company following your correspondence about the deployment of bus ramps.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold some of the information you require.

As previously advised by our Customer Services team, conversations with operator Metroline in relation to your correspondence about the deployment of wheelchair ramps were conducted over the phone and no copies of the recording are held.

In reference to Customer Services’ response to you of 1 February 2019, advising that ‘The CCTV footage of the incident was retained as requested, and this issue is being investigated by Metroline. Measures will be taken in line with their internal disciplinary procedures in order to effectively deal with the matter’; please see the attached ‘Hand-off’ document to Metroline which this extracted paragraph relates to.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard
FOI Case Officer
Information Governance
Transport For London

 

Attachments

Back to top

---