Request ID: FOI-3042-2223 Date published: 09 March 2023
You asked
Last year a company replaced all the telephone handsets in the TFL offices, and I have been trying to find out who that company is, as that work did not appear to be put out for tender which is strange as all that type of work should go through a tender process before being signed off and allocated to TFL as a supplier, I tried looking on you Freedom of information website, but nothing was listed, again that seemed strange, could you please let me know the name of the company so I can do a company check please.
We answered
TfL Ref: 3042-2223 Thank you for your requests received by Transport for London (TfL) on 16 and 20 February 2023 asking for information about the agreement to supply telephone handsets in TfL offices. Your requests have been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. You asked for the following:
Last year a company replaced all the telephone handsets in the TFL offices, and I have been trying to find out who that company is, as that work did not appear to be put out for tender which is strange as all that type of work should go through a tender process before being signed off and allocated to TFL as a supplier, I tried looking on you Freedom of information website, but nothing was listed, again that seemed strange, could you please let me know the name of the company so I can do a company check please. I did try the websites but no success, whatever searches I tried came up with 0, should be easy enough to find the company who changed the telephones as they should be on your suppliers list, and the work was done last year, I think Q3 or Q4, not 100% sure on that front.
Also you could check the price per telephone swap, one of my guys said it was £70.00 per phone, which if true is a hugely inflated cost for taking out 2 wires and sticking them back in the new phone, I am interested as this work did not appear as a tender as far as I can tell.
We can advise that TfL has not commissioned any third party or initiative to replace handsets used across Transport for London’s offices.
TfL continues to optimise our communication offerings in-line with new ways of working and is using internal teams to review usage of desk phones and where optimal, to remove handsets if appropriate (not replace), which are then recycled at zero cost by the manufacture in compliance with Waste Electrical and Electronic Equipment (WEEE) Regulations.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Jasmine Howard FOI Case Officer FOI Case Management Team General Counsel Transport for London
