Unstaffed Stations in 2018
Request ID: FOI-3027-1819
Date published: 11 March 2019
You asked
For the period of January 2018 to December 2018 please provide data on how many occasions LUL stations were unstaffed by LUL licensed staff for a period of 30mins or longer.
In total, taking into account all of the above individual instances, how long (cumulatively) were stations unstaffed for in hours?
If the addition of this second question would take this request over the reasonable limit for time/cost, please disregard this second question and view the formal request as only comprising of the first.
We answered
Our Ref: FOI-3027-1819
Thank you for your request received on 11 February 2019 asking for information about unstaffed London Underground stations.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.
We are committed to staffing all stations while train services are running, including during Night Tube services. There may be times during the day at stations which are above ground when staff are not visible because they are either on a meal break, travelling between stations or undertaking station inspections.
From 7 January 2018 to 31 December 2018 there were 863 instances of stations being unstaffed for 30 minutes or more, which totalled 7,490 hours and 27 minutes. This does not include scheduled mealbreaks.
We publish the duration of unscheduled unstaffing instances as a percentage of our operating hours for each calendar month on our website:
https://tfl.gov.uk/corporate/publications-and-reports/underground-services-performance
If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me.
Please see the attached information sheet for details of your right to appeal.
Yours sincerely
Gemma Jacob
Senior FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
[email protected]
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