I would like a list of all London Underground stations that were temporarily closed from Jan-Dec 2017 detailing the number of times each station was closed.

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TfL Ref: FOI-3025-1718

Thank you for your email received by us on 23 January 2018 asking for information about station closures.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.

We understand that it is absolutely essential for our customers that we provide the services they expect when they expect them. We are therefore working hard to ensure that station closures are kept to an absolute minimum.

Whilst unfortunate, full station closures generally occur for a short period of time, with the vast majority being under ten minutes, due to customer incidents or unforeseen staff absence where it has not always been possible to provide immediate staff cover at short notice.

When busy, generally during times of service disruption or events, the station may be subject to congestion control and part of this involves holding customers at one or more entrances. The station is still open but customer entry is restricted to avoid overcrowding on the platforms.

Across the network, station closures have been reduced by around a third compared to five years ago, but we fully recognise there is more to do and are working to drive this down further.

Please see the information you have requested attached. There were a total of 1,375 closures in 2017 of which 1,288 were Full Station and 87 Partial Station closures which were recorded. Of these, 475 closures were due to Industrial Action held between 8-9 January 2017. 

This data includes all information contained on our databases. For the purposes of our reporting, Partial Station Closures are defined as follows:

• Where one or more Ticket Halls, Ticket Office, Routeways or Station Entrances are unavailable and where the closure must be two or more minutes in duration.

   

   

  A full station closure is defined as:

   

• Where all Station services are suspended, including entry, exit and interchange.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Lee Hill

Senior FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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