Our Ref:         FOI-3023-1920
 
Thank you for your request received on 9 January 2020 asking for information about unstaffed London Underground stations.
 
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.
 
From 1 January 2019 to 31 December 2019 there were 1,122 instances where stations were unstaffed for 30 minutes or more, which totalled 5,680 hours and 06 minutes. This does not include scheduled meal breaks.
 
We also publish the duration of unscheduled unstaffed instances as a percentage of our operating hours for each calendar month on our website. This information currently goes up to May 2019 but will be updated in due couese:
 
https://tfl.gov.uk/corporate/publications-and-reports/underground-services-performance
 
We are committed to staffing all stations while trains are running. There are, however, a number of reasons that there may be times during the day that staff are not visible on the platform or in the ticket hall. These include meal breaks, travelling between stations, or station inspections. The amount of time stations are unstaffed remains a very small proportion of overall operating hours.

If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me.
 
Please see the attached information sheet for details of your right to appeal.
 
Yours sincerely
 
Gemma Jacob
Senior FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
 
[email protected]