FOI request detail

Overground Elevators

Request ID: FOI-3012-2324
Date published: 20 December 2023

You asked

I would like to know: • Dates that elevators in overground stations from West Croydon to Dalston Junction have been reported as out of order over the last 3 months, and the specific stations the dates concern. • Dates that elevators in these same stations were reported as back in working order over the last 3 months and the specific stations these dates concern.

We answered

Our Ref:         FOI-3012-2324

Thank you for your request received on 23 November 2023 asking for information about elevators in London Overground stations from West Croydon to Dalston Junction.

Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. I can confirm that we do hold the information you require.

Like all of our assets such as trains and track, we have a continual programme of maintenance and renewal of our lifts across our networks to ensure they are reliable and safe to use for our customers. Our lifts receive a routine maintenance check every two weeks, a full MOT every six months, and a partial refurbishment every five years. Lifts are due to be fully replaced every 10 to 20 years, depending on the type of machine. Due to the nature of the work and confined working space, replacement and refurbishment can take a number of months to complete.

We continue to look at ways to reduce the amount of disruption to our customers while we undertake lift works. For example, we will sometimes replace more than one lift at a time (when resources permit) to reduce the overall time they are unavailable when removing one lift makes the other asset redundant. We also continue to invest in vital improvements to the transport network including making more stations fully accessible across London.

We always work to reinstate the lift as soon as possible.

Please find the requested information attached. Please note that some of the lifts at these stations are maintained by Network Rail.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
Senior FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]


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