FOI request detail

Overcrowding on the London Underground

Request ID: FOI-2997-1718
Date published: 05 February 2018

You asked

Dear Transport for London, I would like a list of all the recorded incidents of 'overcrowding' or 'congestion' of people that have taken place from the 1st January 2015 to the date this FOI request is received at every tube station on the TFL London tube map. I would like each incident documented to detail: -the date it occurred -the tube station it occurred at -whether or not it was documented as a health and safety risk -whether or not safety measures had to be put in place to manage the overcrowding (such as barriers to divert streams of people). -how many TFL staff where present to manage the problem If there are any clarification questions you have then please do send them over. I would be grateful if you could supply the data requested electronically. Many thanks in advance,

We answered

Our ref: FOI-2997-1718/GH

Thank you for your request received by Transport for London (TfL) on 22 January 2018 asking for information about overcrowding or 'congestion' of people on London Underground.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy.

I can confirm that we do hold the information you require. However, to provide the information you have requested would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.

Under section 12 of the FOI Act, we are not obliged to comply with requests if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. In this instance, we estimate that the time required to answer your request would exceed 18 hours which, at £25 per hour (the rate stipulated by the Regulations), exceeds the ‘appropriate limit’.

The first part of your request, asking for a list of the incidents of overcrowding or congestion on the tube network by tube station and date can be answered.

However, to answer the remaining questions which ask for the details of safety measures and staff in place, would take an excessive amount of time. To answer these points we would need to manually check the station records and staff rosters and collate the information. It would also be difficult to identify how many staff were available to manage a problem as our records would indicate how many staff were working at a station, but not necessarily whether they were specifically involved in managing a particular incident.

To help bring the cost of responding to your requests within the £450 limit, you may wish to consider refining your requests to concentrate on matters which are important to you. If you would like to refine your request to only a list of incidents and their location and dates, please let me know.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

Back to top

Want to make a request?

We'll email you the response within 20 working days.

We'll publish the response online without disclosing any personal information.