Dear Sir/Madam, I am writing to make a request under the Freedom of Information Act 2000. Could you please send me the following information: • The aggregate number of annual visitors and hits on your website; • The aggregate number of annual visitors and hits for each of the top 5 pages of your website, including the name of that page; • The aggregate number of annual visitors and hits on your online privacy policy; • The aggregate number of annual visitors and hits on your online cookie policy; and • If available, the duration of time spent by each visitor on your online privacy policy and your cookie policy pages. I would appreciate it if you could provide me with the above information in an electronic format. If this request is too wide or unclear, I would be grateful if you could contact me as I understand that under the Act, you are required to advise and assist requesters. If any of this information is already in the public domain, please can you direct me to it, with page references and URLs if necessary. I understand that you are required to respond to my request within the 20 working days after you receive this letter. I would be grateful if you could confirm in writing that you have received this request. I look forward to hearing from you.

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Dear

TfL Ref: FOI-2988-1718

Thank you for your email received by us on 19 January 2018  asking for information about online privacy policy.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold some of the information you require. 

Unfortunately we do not hold the information in the format you are requesting. However, we are able to provide you with the monthly page views below:

Page views
Access your data	911
CCTV (Surveillance cameras)	1,887
Contactless payment	402
Cookies	17,543
Dial-a-Ride	30
Employment	608
External recruitment	521
Lost property	18
Oyster card	1,075
Privacy and cookies landing page	2,364
Privacy and Data Protection Policy	229
Protect your data	194
Road user charging	1,234
Santander Cycles	313
Taxi and private hire licensing	333
Website privacy	157
Wi-Fi data collection pilot	N/A
Zip Oyster photocard	1,645
18+ Student Oyster card	317

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Paulina Tuffour

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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