Request ID: FOI-2977-2223 Date published: 14 March 2023
You asked
Follow-on from FOI-2553-2223:
For the app alerts, you have provided an average weekly figure for the entire time period. Can I please have this information broken down by time period, perhaps 4-weekly, in line with the previous data?
For clarity, please provide the average number of weekly WAASB incidents broken down by financial period. The 153 incidents figure provided is great, but what is this figure over different time periods?
Please also provide an average weekly number of revenue disputes made in the app by TfL staff for fare evasion from 2019 until present broken down by financial period. The 7.568 revenue disputes is great, but what is this figure over time?
We answered
Our Ref: FOI-2977-2223
Thank you for your request received on 15 February 2023 asking for further information about fare evasion.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.
As previously advised, we take fare evasion extremely seriously and our team of 450 revenue inspectors operate across our network day and night, using new technology and intelligence to identify anyone travelling without a ticket. Through continued partnership working with the police and intelligence gathering, we push for the toughest penalties for anyone caught fare evading on our services. Fare evasion takes away vital revenue for us to reinvest in our transport network to keep London moving.
We have strategies in place to tackle fare evasion head on and a commitment to reduce any form of ticketing irregularities. Efforts to tackle fare evasion have been helped by changes to the way we manage our stations, with more staff visible in and around stations including on gate lines.
The penalty fare is one of several tools available to minimise this revenue loss and deter individuals from committing fare evasion. Penalty Fare Notices are issued in lieu of initiating a criminal prosecution following fare evasion, in circumstances where the offender is considered not to have deliberately set out to avoid the fare due. Fare evasion is a criminal offence that could lead to a fine of up to £1,000 and a criminal record.
You asked:
• For the app alerts, you have provided an average weekly figure for the entire time period. Can I please have this information broken down by time period, perhaps 4-weekly, in line with the previous data? • For clarity, please provide the average number of weekly WAASB incidents broken down by financial period. The 153 incidents figure provided is great, but what is this figure over different time periods? • Please also provide an average weekly number of revenue disputes made in the app by TfL staff for fare evasion from 2019 until present broken down by financial period. The 7.568 revenue disputes is great, but what is this figure over time?
Please see the tables below which show the average for each period since 2019 for all WAASB (Workplace Aggression & Anti-Social Behaviour) reports - including revenue disputes, anti-social behaviour, physical assaults, threats, social distance reporting and verbal & gesture abuse. WAASB reports marked as related to a revenue dispute and WAASB reports are flagged as “Gate Jumping”. Please also see the attached file that shows the weekly breakdown behind each of these tables.
All WAASB Reports:
Financial Year
P1
P2
P3
P4
P5
P6
P7
P8
P9
P10
P11
P12
P13
2019/2020
9505
8582
9176
10311
6954
8126
8548
8303
8557
6888
8515
9062
6275
2020/2021
1354
1804
4536
8394
9329
8960
11104
11626
8559
6048
5472
5263
6195
2021/2022
8523
9506
11146
11270
9608
8404
10476
11554
10688
9294
9681
10432
8596
2022/2023
9076
10783
9668
10511
10553
9274
9628
11299
11074
9773
N/A
N/A
N/A
Revenue Disputes:
Financial Year
P1
P2
P3
P4
P5
P6
P7
P8
P9
P10
P11
P12
P13
2019/2020
8995
8154
8649
9726
6646
7790
8188
8032
8261
6664
8270
8764
6077
2020/2021
1288
1737
3565
5425
5840
6583
7370
7174
5583
4421
3876
4159
5175
2021/2022
6436
6736
7402
7819
7100
7249
9067
9604
9930
8356
8817
9689
8459
2022/2023
8683
9965
9300
10084
10190
8918
9331
10918
10799
9590
N/A
N/A
N/A
Gate Jumping: (NB 153 average comes from the start of 2019 onwards, average from financial year 2019/2020 onwards in 150)
Financial Year
P1
P2
P3
P4
P5
P6
P7
P8
P9
P10
P11
P12
P13
2019/2020
172
148
167
206
107
149
153
140
123
108
123
141
108
2020/2021
32
46
94
134
107
105
143
114
72
66
48
52
79
2021/2022
86
88
215
180
125
94
145
164
234
260
260
218
164
2022/2023
198
211
134
189
255
270
193
264
293
194
N/A
N/A
N/A
If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me.
Please see the attached information sheet for details of your right to appeal.
Yours sincerely
Gemma Jacob Senior FOI Case Officer FOI Case Management Team General Counsel Transport for London
