Visitor Experience Team Manager Transport for London
Request ID: FOI-2957-2122 Date published: 14 April 2022
You asked
Could you please give me some information about the role of Visitor Experience Team Manager with Transport for London.
Can you please give me the Job description of a Visitor Experience Team Manager with T.F.L?
Can you please tell me how many Visitor Experience Team Managers are employed with by T.F.L?
How many people Visitor Experience Team Managers Manage?
Who they manage?
Can you please tell me the salary for a Visitor Experience Team Manager with T.F.L?
Can you tell me where these positions are currently based?
Are these roles based at one location or do they move about?
Can you tell me what the contractual weekly working hours are for a Visitor Experience Team Manager are?
How many days do they work on average per week?
What are the shift times worked?
how long does a shift last?
is overtime available?
If so, what is the overtime rate?
When was the last time this role was advertised?
We answered
TfL Ref: FOI-2957-2122
Thank you for your request received by Transport for London (TfL) on 23rd March 2022 asking for information about the Visitor Experience Team Manager role at TfL.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.
I can confirm that we hold the information you require. Your questions are answered in turn below:
Question 1: Can you please give me the Job description of a Visitor Experience Team Manager with T.F.L?
Answer: Please see the Job Description attached.
Question 2: Can you please tell me how many Visitor Experience Team Managers are employed with by T.F.L?
Answer: We have 5 Centre Managers, who are currently focused on the Visitor Centres.
Question 3: How many people Visitor Experience Team Managers Manage?
Answer: On average each Centre manager has 7-8 staff reporting to them. This may vary in line with other accountabilities.
Question 4: Who they manage?
Answer: Visitor Centre Advisers and other Contact Centre Advisers depending on operational needs
Question 5: Can you please tell me the salary for a Visitor Experience Team Manager with T.F.L?
Answer: The TfL range for a Band 2 role is between £30,712 and £43,047
Question 6: Can you tell me where these positions are currently based?
Answer: These staff are currently based at Victoria, King’s Cross and Piccadilly Circus visitor centres. The Centre managers may also work from TfL offices at Pelham Street and Endeavour Square, and also work from home at times.
Question 7: Are these roles based at one location or do they move about?
Answer: They move about the multiple locations listed above.
Question 8: Can you tell me what the contractual weekly working hours are for a Visitor Experience Team Manager are?
Answer: All Centre Managers are on a standard 35 hour working week.
Question 9: How many days do they work on average per week?
Answer: 5.
Question 10: What are the shift times worked?
Answer: The managers work in line with Visitor Centre opening hours and other contact centre work. Early managers start from 8am and later managers start from 9.30.
Question 11: how long does a shift last?
Answer: Up to 8 hours.
Question 12: is overtime available?
Answer: Yes, in very exceptional circumstances.
Question 12: If so, what is the overtime rate?
Answer: This would be contractual-based. Dependent on hours worked and which days of the week, overtime rates can go from ‘time’ to ‘time + ¾’.
Question 13: When was the last time this role was advertised?
Answer: October 2020.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely,
David Wells FOI Case Officer FOI Case Management Team General Counsel Transport for London
