FOI request detail

Freedom of Information request - E-scooters on DLR services

Request ID: FOI-2909-2122
Date published: 07 April 2022

You asked

Dear Transport for London, In December 2021, TFL banned e-scooters from all their services and station. I am still seeing e-scooters being taken onto DLR trains on a regular basis and no action being taken by the person controlling the train operator to remove them. Can you please provide details of the guidelines/procedures that have been issued to DLR train operators regarding the removal of e-scooters from trains/stations.

We answered

Our ref: FOI-2909-2122/GH

Thank you for your request received by Transport for London (TfL) on 22 March 2022 asking for information about E-scooters on DLR services.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy.

Unfortunately we do not hold the information you require - the guidelines/procedures that have been issued to DLR train operators regarding this policy is considered operationally sensitive, and are not held by TfL.

We can however, advise that the DLR Franchise operator, KeolisAmey Docklands, has issued a briefing to its staff on how to implement the e-scooter ban.  This is in line with TfL’s policy of “four Es” – engage, explain, encourage, enforce.  It should be noted, however, that DLR is an “open” system with unstaffed stations.  The level to which staff will uphold the “four Es” policy, when they become aware of a customer with an e-scooter, is based on a balanced risk assessment.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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