TfL Ref: FOI-2873-2425

Thank you for your request received by Transport for London (TfL) on 4^th December 2024 asking for information about bus route 969.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. 

I can confirm that we hold the information you require. Your questions are answered in turn below:

Question 1: since January 2024- up to November 2024 what are the passenger numbers From Roehampton to whitton on Tuesday and the same question for Friday?

Answer:  The first spreadsheet attached provides the route 969 boarders broken down by date, route and stop between 1 January 2024 and 30 August 2024. This has been extracted from our ticketing database and captures Oyster and Contactless Payment Card usage. Due to a technical issue data is not held beyond 30^th August 2024. Note also that we are not able to specify the direction at the moment, so the attached dataset contains demand in both directions. Question 5 is also answered by the attached dataset as it contains boarders by stop.

In order to protect personal data, where boarders are less than 5 people this is shown as ‘<5’ (which applies to almost all rows given the route 969 sees very low usage). Stops with zero demand are not included in the dataset, so if a stop is missing on a particular date, this means there were no boarders reported on the day.

Finally, note that you can use the BUSTO dataset available at https://crowding.data.tfl.gov.uk/ to find boarders on the route 969 split by direction, and boarders at every stop are displayed in full as these are averages for a typical day in autumn 2023.

Question 2: from passenger feedback could you let me know if this service has had any customer appreciations? If so how many this year 

And;

Question 3: from passenger feedback could you let me know if this service has had any customer complants ? If so how many this year 

Answer: Please see the table below:

Question 4: when this service leaves Roehampton Asda on a Tuesday & Friday can you let me know how many times the bus leaves on time v when lt leaves  eariler  ?

Answer: Please see the second spreadsheet attached. This shows all the trips scheduled/operated between 01/01/2024 and 29/11/2024 from Roehampton to Whitton (route 969, direction 2). You may need to expand the width of some columns to read the data in full.

Question 5: from the passenger numbers which location on the Route from Roehampton to whitton do passenges tap in ?

Answer: See answer to Question 1. 

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed. 

Yours sincerely,

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London