Dear Sir, I hereby submit a FOI request in relation to the requesting the following information: 1. The names of all cover groups which are assigned for the role of Customer Service Assistants (CSA) 1 and 2 across the Underground network; 2. The names of each specific station within each cover group; and 3. The specific underground lines within each cover group. Yours faithfully

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TfL Ref: 2860-1920

Thank you for your request received by Transport for London (TfL) on 22 December 2019 asking for information about the role of Customer Service Assistants (CSA) 1 and 2 across the Underground network.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold the information you require.

Please see attached a document which shows of all our cover group names, the areas they cover and the line that each group is managed by, and also the names of each station within each cover group as requested.

Please refer to our Tube map for information on what lines each tube station serves: http://content.tfl.gov.uk/standard-tube-map.pdf.

In accordance with section 21 of the FOI Act, we are not obliged to supply you with a copy of the requested information as it is already accessible to you elsewhere.

All the areas have either Customer Service Assistants (CSA’s) 1 and/or 2. Please note below:

The following Areas have no CSA1s:

Loughton (Central East)

Pinner (Metropolitan North)

Ealing Common Area (Piccadilly West)

The following Areas have no CSA2s

Wembley Central (Bakerloo North)

Queens Park (Bakerloo North)

Kilburn Park (Bakerloo Centre)

Warwick Avenue (Bakerloo Centre)

Marylebone (Bakerloo Centre)

Elephant & Castle (Bakerloo South)

Mile End (Central Leyton)

Hainault (Central East)

Walthamstow (Victoria North)

Seven Sisters (Victoria North)

Blackfriars (District City)

Mansion House (District City)

Stepney Green (District City)

Whitechapel (District City)

East Ham (District East)

Edgware Road (Circle & Hammersmith North)

Euston Square (Circle & Hammersmith North)

Wembley Park (Metropolitan South)

Swiss Cottage (Jubilee West)

Hampstead (Northern Edgware)

Archway (Northern High Barnet)

Kentish Town (Northern High Barnet)

Camden Town (Northern West End)

Warren Street (Northern West End)

Kennington (Northern City)

Oval (Northern City)

Clapham Common (Northern South)

Balham (Northern South)

Morden (Northern South)

Cockfosters (Piccadilly East)

Arnos Grove (Piccadilly East)

Bounds Green (Piccadilly East)

Manor House (Piccadilly East)

Arsenal (Piccadilly Centre)

Hatton Cross (Piccadilly Heathrow)

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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