Our Ref:          FOI-2857-1718

Thank you for your request received on 9 January 2018 asking for information about Camden Town Station.
 
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.
 
There were 1.38bn journeys made on the London Underground in 2016/17. Our staff work hard to serve the millions of customers who use our network every day and have the right to go about their work without fear or intimidation. TfL takes workplace violence extremely seriously and we always encourage staff to report any instance of abuse whether physical or non physical so that preventative measures can be taken, and the strongest penalties brought against offenders.
 
TfL has staff dedicated to reducing workplace violence embedded with or working alongside the Metropolitan Police Service (MPS) and British Transport Police (BTP). These special units were established to investigate physical assault and verbal aggression on staff, public order offences and hate crimes, among other offences. The units have significantly improved the quality of staff assault investigation and feedback, as well as victim care and support.
 
The following tables are taken from Electronic Incident Report Forms (EIRFs) which are completed by staff when any incidents occur on the network. I have also provided the dates covered by each period for ease of reference:
 
Camden Town P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13 2016/17
Physical   1   1  1 1  1  1 6
Threat 1 2          1 1 5
Verbal 2   1 1 3    1  1  9
Total 3 2 1 1 1 4 0 1 1 1 1 2 2 20
 
Camden Town P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 2017/18
Physical 2 2 3  1  1    9
Threat 2    1      3
Verbal    1       1
Total 4 2 3 1 2 0 1 0 0 0 13
 
Year 2016/17 2017/18
Period Start End Start End
1 01/04/2016 30/04/2016 01/04/2017 29/04/2017
2 01/05/2016 28/05/2016 30/04/2017 27/05/2017
3 29/05/2016 25/06/2016 28/05/2017 24/06/2017
4 26/06/2016 23/07/2016 25/06/2017 22/07/2017
5 24/07/2016 20/08/2016 23/07/2017 19/08/2017
6 21/08/2016 17/09/2016 20/08/2017 16/09/2017
7 18/09/2016 15/10/2016 17/09/2017 14/10/2017
8 16/10/2016 12/11/2016 15/10/2017 11/11/2017
9 13/11/2016 10/12/2016 12/11/2017 09/12/2017
10 11/12/2016 07/01/2017 10/12/2017 06/01/2018
11 08/01/2017 04/02/2017 07/01/2018 03/02/2018
12 05/02/2017 04/03/2017 04/02/2018 03/03/2018
13 05/03/2017 31/03/2017 04/03/2018 31/03/2018
 
If this is not the information you are looking for please feel free to contact me.
 
Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]