FOI request detail

Oyster cards

Request ID: FOI-2856-1718
Date published: 02 February 2018

You asked

How many people were charger £9.50 on their Oyster cards to travel nowhere ( in my case to return to Northfields where I had started my journey ). I think it is important because when I asked for this money to be refunded I was ordered out of the station.

We answered

Our Ref:          FOI-2856-1718

Thank you for your request received on 28 December 2017 asking for information about incorrect charges to Oyster cards.

Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and TfL’s information access policy.

Unfortunately we do not hold the information you have requested. Oyster data is only stored in the format that would enable us to extract the requested information for eight weeks. As this time had elapsed by the time we received your request we are not able to extract this data.

Please accept our apologies that we are unable to assist you further on this occasion.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
[email protected]

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