Complaints about manager of Seven Sisters indoor market
Request ID: FOI-2840-1718
Date published: 02 February 2018
Follow on from: FOI-2214-1718
I note for answer of 21st November 2017. This email constitutes a new request for information. Since 1st January 2015 to date, has TFL received any formal complaints about the management of the Seven Sisters indoor market?
Since 1st January 2015 to date, has anybody raised with TfL concerns or criticism about the management of the Seven Sisters indoor market?
In answering the above two questions please provide the correspondence received and any actions taken by TfL. If it is necessary to redact the name of those complaining or raising their concerns then that is perfectly acceptable.
Since 1st January 2015 to date has TfL been present at any meeting where formal complaints or concerns about the management of the Seven Sisters indoor market has been discussed?
Since 1st January 2015 to date has TfL had any internal discussion regarding formal complaints or concerns received about the management of the Seven Sisters indoor market?
In answering the above two questions then please provide any emails, minutes of meetings, or reports referring to formal complaints or concerns received about the management of the Seven Sisters indoor market.
Our ref: FOI-2840-1718/GH
Thank you for your request received by Transport for London (TfL) on 7 January 2018 asking for information about the management of the Seven Sisters indoor market.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy.
I can confirm that we do hold the information you require. However, to provide the information you have requested would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.
Under section 12 of the FOI Act, we are not obliged to comply with requests if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. In this instance, we estimate that the time required to answer your request would exceed 18 hours which, at £25 per hour (the rate stipulated by the Regulations), exceeds the ‘appropriate limit’.
There is a large volume of correspondence and documents held due to the various nature of our involvement with the market site. All individual records dating back to the beginning of 2015 would need to be identified, retrieved and manually checked to see if they are relevant to your request. Many of the records are held only in paper format and held in archives. For more recent correspondence, the electronic records of everyone involved with the market would need to be searched for documents relating to Seven Sisters indoor market, which would also need to be manually checked. Therefore searching for relevant information would easily exceed the appropriate limit.
To help bring the cost of responding to your requests within the £450 limit, you may wish to consider refining your requests to concentrate on matters which are particularly important to you, or you may wish to refine your request to cover a shorter time frame. Although your request can take the form of a question, rather than a request for specific documents, TfL does not have to answer your question if it would require the creation of new information or the provision of a judgement, explanation, advice or opinion that was not already recorded at the time of your request. If you have specific questions relating to these topics we may be more easily able to respond to these than to a request for any information held.
If you do wish to make a refined request, I think it would be helpful for me to clarify the relationship between TfL, MAM and the market traders. We lease the premises to MAM for uses that could include retail, café, residential and car parking. We have not appointed MAM as a market facilitator and as a result have no direct relationship with traders. This distinction means that TfL does not influence the day-to-day running of the market, or to intervene in licence disputes.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
FOI Case Officer
FOI Case Management Team
Transport for London
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