Request ID: FOI-2835-2122 Date published: 08 April 2022
You asked
Revised request - FOI-2649-2122:
In 2018, how many complaints were made to TFL about London cab drivers refusing service to wheelchair users?
In 2019, how many complaints were made to TFL about London cab drivers refusing service to wheelchair users?
In 2020, how many complaints were made to TFL about London cab drivers refusing service to wheelchair users?
We answered
Our Ref: FOI-2835-2122 Thank you for your revised request received on 14 March 2022 asking for information about complaints made about London taxi drivers refusing service to wheelchair users. Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require. We have carried out a search against the following category: ‘Refusal to admit wheelchair’. Please see the table below for the number of complaints recorded.
2018
0
2019
1
2020
0
As previously advised, some relevant complaints may have been recorded under different reporting codes, and are therefore not shown above. For example, if the majority of the complaint related to another issue. If this is not the information you are looking for please feel free to contact me. Please see the attached information sheet for details of your right to appeal. Yours sincerely Gemma Jacob Senior FOI Case Officer FOI Case Management Team General Counsel Transport for London
