Our Ref:          FOI-2830-1718

Thank you for your request received on 8 January 2018 asking for information about the Oyster website. I apologise for the delay in my response.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.

Please see the table below for the sales and tickets for Oyster Online and London Underground:

    Online London Underground
Period Week ending Sales Quantities in Tickets Sales Quantities in Tickets
1 29/04/2017 £10,758,853 35440 £47,709,831 123600
2 27/05/2017 £9,836,485 34741 £46,961,934 1196298
3 24/06/2017 £9,212,448 34793 £45,382,565 1167673
4 22/07/2017 £9,547,004 34852 £46,332,011 1254618
5 19/08/2017 £9,326,392 33406 £42,763,386 1195637
6 16/09/2017 £12,263,947 37193 £42,531,585 1101266
7 14/10/2017 £15,513,687 44355 £47,246,659 1176992
8 11/11/2017 £14,510,062 53364 £47,443,844 1201151
9 09/12/2017 £15,110,058 68462 £43,853,669 1212082
10 06/01/2018 £35,929,935 81105 £36,957,355 1013302
11 03/02/2018 £18,779,321 78954 £41,014,984 1007587

On average the number of unique visitors to the website daily is 40K, the average number of account registrations daily is 2,885.

If this is not the information you are looking for please feel free to contact me.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]