TfL Ref: 2815-2425

Thank you for your request received by Transport for London (TfL) on 3 December 2024 asking for information about licenced ambassador shifts.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You specifically asked: Between October 2023 and October 2024: How many shifts on London underground stations were undertaken by Licenced Ambassadors

TfL Ambassadors go out to help our customers when our services are busier than usual. This could be during a planned event or when there’s a disruption that affects our network. There are two types of Ambassador:

Non-Licensed TfL Ambassadors give directions and information when services are busier than usual or the network is affected by travel disruption.

Licensed TfL Ambassadors help customers within London Underground stations - on gatelines and on platforms. A typical Licensed TfL Ambassador shift involves working within a station with operational colleagues.

The total number of Licensed TfL Ambassador shifts worked between October 2023 and October 2024 for all events and purposes is 7056.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed. 

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London