Overcrowding at Euston Station
Request ID: FOI-2813-1920
Date published: 16 January 2020
You asked
F/on from FOI-2506 - clarification now received.
Various questions re Euston Underground station
We answered
Our ref: FOI-2813-1920/GH
Thank you for your clarified request received by Transport for London (TfL) on 16 December 2019 asking for information about Euston Underground Station.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require with regards to Euston Underground station only. We are not responsible for Euston Rail station and therefore do no hold any relevant information.
- The number of occasions upon which Euston Underground station has been closed, in the last five calendar years, on a year by year basis:
- As a result of, or in connection with, the overcrowding of the station;
2015
2016
2017
2018
2019
1a)
Euston Station closures due to overcrowding
0
1
3
0
0
- For any other reason, including, but not limited to, as a result of planned engineering works, for health and safety reasons etc.
2015
2016
2017
2018
2019
1b)
Euston Station closures due to any other reasons
1
6
10
8
12
- What works to the internal structure and layout of the station, if any, have been carried out at the station to reduce overcrowding at the station in the past five calendar years, on a year by year basis
- If applicable, please confirm the costs of the works as described at 2 above.
You have stated that questions 2 and 3 refer to Euston Railway station only, and therefore we do not hold this information.
- The average length of time that the station remained closed upon a closure as outlined in 1a above, past five calendar years, on a year by year basis.
2015
2016
2017
2018
2019
4)
Average length of time that the station was closed due to overcrowding (minutes)
0
26
27
0
0
- The average number of passengers that have used the station per day in the past five calendar years, on a year by year basis.
Please see the attached the spreadsheet ‘Euston’ which includes the demand data (station entries and exits) for the Underground station on a typical Weekday, Saturday and Sunday over the last 5 years starting from 2012.
- The number of train delays that have occurred at the station, that are directly or indirectly associated with overcrowding of the station, in the past five calendar years, on a year by year basis.
2015
2016
2017
2018
2019
6)
Number of train delays that are directly or indirectly to do with overcrowding.
7
13
8
13
28
- The total time of such delays as described at 6 above, on a year by year basis.
2015
2016
2017
2018
2019
7)
Total time of train delays that are directly or indirectly to do with overcrowding (minutes).
28
58
33
93
115
- The number of passenger incidents that have occurred at the station, that are directly or indirectly associated with overcrowding at the station, in the past five calendar years, on a year by year basis?
2015
2016
2017
2018
2019
8)
Number of passenger incidents that are directly or indirectly associated with overcrowding
21
34
126
43
113
- The total number of written complaints received by Transport for London, that are directly or indirectly associated with overcrowding at the station, in the past five calendar years, on a year by year basis?
We have carried out a search for complaints recorded for Euston station, and the complaints categories: ‘Accidents, Safety & Security’; ‘Station: Built Environment’ and the most obvious ‘Crowding - Station‘. This returned a total of 65 complaints. These were then manually checked to see which were relevant and referred to overcrowding. 11 were complaints associated with overcrowding – see below table:
|
2015
|
2016
|
2017
|
2018
|
2019
|
Total
|
|
Complaints
|
1
|
8
|
0
|
1
|
1
|
11
|
Additionally, we request that you supply us with the following documents:
- Minutes of any internal meetings held by TfL in the past 5 calendar years, that refer to, directly or indirectly, to overcrowding at the station.
Please see the attachment ‘Euston minutes’ which provides the relevant minutes from our Crowding & Congestion Working Group minutes
- Copies of any reports in possession of TfL that refer to, directly or indirectly, to overcrowding at the station;
Please see the attached documents from a Congestion Workshop took place with Euston Station staff in 2017.
- Copies of any official complaints to TfL that refer to, directly or indirectly, to overcrowding at the station.
Copies of the 11 complaints identified for Q.9 above are attached.
If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
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